Shipping policy
Processing Time
All orders are processed within 1–3 business days after payment has been confirmed. Orders are not processed, shipped, or delivered on weekends or public holidays.
Once your order has been dispatched, you'll receive a shipping confirmation email with your tracking information.
Shipping
We proudly ship to customers worldwide.
United States
- Standard Shipping: 5–8 Business Days
- Express Shipping (where available): 2–4 Business Days
International
- Standard International Shipping: 7–15 Business Days
Delivery times may vary depending on your location, customs processing, and local courier services.
Shipping Rates
Shipping costs are calculated at checkout based on your delivery destination and the shipping method selected. From time to time, we may offer free shipping promotions on eligible orders.
Order Tracking
Once your order has been shipped, you'll receive an email containing your tracking number so you can monitor your delivery every step of the way.
Shipping Delays
While we strive to deliver every order on time, occasional delays may occur due to weather conditions, customs inspections, carrier disruptions, or periods of high shipping volume. We appreciate your patience and understanding.
Incorrect Shipping Address
Please ensure your shipping information is accurate before placing your order. Solène Studio is not responsible for orders shipped to incorrectly provided addresses. If you notice an error, contact us as soon as possible, and we'll do our best to assist before your order is dispatched.
Lost or Stolen Packages
Once a package has been marked as delivered by the shipping carrier, Solène Studio cannot be held responsible for lost or stolen parcels. If you experience any delivery issues, we recommend contacting the shipping carrier directly.
Contact Us
If you have any questions regarding your order or our shipping policy, please don't hesitate to contact our customer support team. We're always happy to help.